FAQ

Frequently Asked Questions

Here you can find all the questions you need answered

  • What information do I need to have to get a quote or place an order?
    You should have an idea of what type of shirt that you are looking for, how many shirts that you are looking for, what type of embellishment that you want to have done(screen printing, digital printing, embroidery), what locations that you want to have embellished and when you need the shirts by.
  • What is the difference between screen printing and digital printing?
    Screen Printing is one of the most commonly used methods in apparel decorating. It is the process of pushing ink through a mesh screen one color at a time. For screen printing, the higher the volume, the lower the cost per print. Digital printing is the process of using a printer head to apply ink directly to a piece of apparel or fabric. Digital printing is fairly new but advanced technology that affords the ability to print small run orders on both white and light colored garments. If you think about your paper printer at home, a digital printer is the same thing but for garments! With digital printing the color palette is unlimited, which allows you recreate virtually anything from single color logos to high-color photographs.
  • What is Embroidery?
    Embroidery is a craft with ancient origins, dating back to early cultures across the globe. By using a needle, thread or yarn is sewn on to a base material or fabric to create a pattern. It is most commonly used on polo shirts and hats.
  • What exactly do you print on?
    Anything that can get a logo.
  • Does your company do any of your printing in house?
    Yes, we do screen printing, digital printing, embroidery, signs and banners in house
  • What type of art files do you accept?
    Vector art (.ai, .eps, .cdr, .pdf) and Raster art (.psd, .tif, .jpg, .gif, .png). Raster art requires a file with a resolution of 300 dots (pixels) per inch or the actual photo.
  • What if I don't have the art in one of the required formats?
    One of our artists can come up with a design for you or recreate your art in an acceptable format for a fee of $35 per hour. All art time will be estimated ahead of time and will not be completed without consent of the customer.
  • How can I get my items once the order is completed?
    We offer pickup at our location, USPS, UPS, FEDEX. Customer will pay shipping costs.
  • What is a set-up fee?
    For screen printing, the set-up fee is the cost of burning an image onto a screen. Each color must be burned separately.
  • What is your standard turn-around time?
    Our standard turn-around time is approximately 7 business days from confirmation of item, sizes/quantity, and artwork. Promotional items have varied turn-around times. On average the turn-around is two weeks.
  • Do you offer a rush order?
    Yes, we do offer a rush service. Items can be turned in 1-3 business days depending on shipping times. Customer is responsible for paying an overnight shipping fee from supplier, if needed. Rush orders do have a rush fee that is determined by the urgency of the order.
  • What items do you carry in stock at all times?
    Normally, we carry white 100% cotton t-shirts, typically in sizes Youth XS-XL and Adult S-6XL.
  • Can I see the items that I am looking to order before I order them?
    We do carry a wide variety of items in our show room for you to take a look at. In some of the more popular styles, we keep sizes XS-6XL on hand.
  • What is the largest that I can print?
    Screen printing is 13 inches x 16 inches. Digital printing 14 inches x 16 inches.
  • Is there an extra fee for larger size shirts?
    Yes, starting at 2XL through 10XL the price per shirt will increase.
  • When can I cancel or modify my order?
    Once an order and art has been confirmed by the customer, additional fees may be applied. Items that have to be returned incur a re-stocking fee. Set-up fees may be recharged once a screen is prepared or if a design has to be resubmitted for digitizing
  • For digital printing, there are no set-up fees?
    For embroidery, the set-up fee is to convert the image into stitches(digitizing). This is a one-time fee as long as there are no changes to the logo.(This does not include color changes)